it

Managed service agreements for IT companies

A Managed Services Agreement (MSA) is an agreement between an IT managed services provider (MSP) and its client.   An MSP will manage and provide a defined set of services to its client as set out in the MSA.  Some common services that are provided by MSPs are systems and application management, managed communications, data backup and recovery, data storage, cloud services, network monitoring, management and security and software support and maintenance, authentication services, as well providing any necessary hardware. [Read more…]

Send this to a friend