Misleading and Deceptive Online Conduct

ACCC guidance for online user reviews

On the 3 December 2013 the Australian Competition and Consumer Authority (ACCC) released guidelines concerning the use and management of online review platforms. The publication recognises the impact of user-generated comments and business reviews on consumer behaviour. The ACCC was of the view that both positive and negative reviews are susceptible to misuse and have the potential to distort public perception. [Read more…]

Businesses obligations when trading online – Competition and Consumer Act 2010

The advent of the internet and electronic commerce has opened up numerous channels for businesses to sell to customers.  It could also be said that social media has created new ways of engaged with consumers.  In some respect the courts have struggled to keep up with the application of the law to the development of the technology.

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