Trade Practices

ACCC guidance for online user reviews

On the 3 December 2013 the Australian Competition and Consumer Authority (ACCC) released guidelines concerning the use and management of online review platforms. The publication recognises the impact of user-generated comments and business reviews on consumer behaviour. The ACCC was of the view that both positive and negative reviews are susceptible to misuse and have the potential to distort public perception. [Read more…]

The Competition and Consumer Act 2010 (Cth) and consumer transactions

The general rule is that the Competition and Consumer Act 2010 (Cth) (CCA) applies to businesses supplying goods or services to consumers (B2C), but also in their dealings with competitors.[1]  Whether the CCA applies will depend whether goods or services are supplied to a consumer.[2] [Read more…]

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