What is in a network access agreement?

Network access agreements are agreements between licenced carriers in which a carrier (First Carrier) gives another carrier (Second Carrier) access to its network, which the Second Carrier can then access to provide telecommunications services to end customers or other wholesale carriers.   Below we set out the key considerations, carriers need to cover in their network access agreements.


Carriers need freedom to re-route services as required.   It is important for the First Carrier to clearly state that the service does not include redundancy, particular wavelengths, particular equipment, assets or links or particular routing, unless specified in a service order, otherwise the First Carrier could be in breach of the agreement if it re-routes services between the points of interconnect or changes the equipment used to provide the service.   Likewise, carriers should not take on obligations to provide or utilise any specific configuration of assets, links or waveforms, network architecture, technology or related equipment, in providing the network services, unless agreed in a service order.

Faults and interruptions

Network access agreements should clearly provide that the First Carrier is not responsible for rectifying any fault in a service where the fault arises in or is caused by the Second Carrier’s network, equipment or facilities beyond the points of interconnect.

Acceptance testing

Where the network service is subject to acceptance testing, the criteria needs to be clearly set out in the order.   Where the Second Carrier does not give the First Carrier a certificate of acceptance or a notice of failure within a certain period of the service activation date, the agreement should state that the Second Carrier is deemed to have accepted the service.


It is important that the First Carrier has the right to suspend its services to the Second Carrier if an upstream supplier terminates or suspends the underlying service.   There are two (2) broad approaches to addressing the risk of an upstream supplier cancelling the underlying service:

  • giving the First Carrier a broad suspension right; and
  • specifying more detailed scenarios where the First Carrier can suspend which more closely reflect upstream supplier’s rights to terminate or suspend.

Pass through charges

It is imperative that the First Carrier has the right to charge the Second Carrier additional amounts to cover events which cause the cost to provide the service increase, such as:

  • additional pass through charges directly imposed by an upstream supplier (including price increases, network extension costs, special and one-off charges);
  • to service, modify, repair or replace a service or any equipment, as a result of the Second Carrier’s breach of the agreement, failure of the Second Carrier’s equipment, or an act or omission of Second Carrier, Second Carrier’s personnel or an end user;
  • for installation or activation, if the information Second Carrier provides to determine the installation required is incomplete or inaccurate; and
  • for installation, maintenance and any other services that Second Carrier requests that the First Carrier provide outside normal business hours.

Network obligations – Second Carrier

The agreement should clearly state that the Second Carrier must ensure that its network and equipment is compatible with the First Carrier’s network and equipment, including all technical requirements set out in the Service Order, otherwise the service will not function properly.

 A prohibition on the Second Carrier Customer installing or connecting any equipment to the First Carrier’s network without first the First Carrier’s express written consent should be clearly stated, otherwise there is a risk that the equipment of the Second Carrier could interrupt, degrade or damage the First Carrier’s network and equipment which can cause service interruption to other carriers and end users.


It is important that the First Carrier is not faced with claims made by third parties against it arising from the acts or omissions of the Second Carrier To protect the First Carrier, the agreement should include an indemnity given by the Second Carrier against such claims The Second Carrier may request that the First Carrier give a reciprocal indemnity

 If the First Carrier considers this, the scope of such indemnity should be to the extent the liabilities of the Second Carrier has to third parties do not exceed the liability of the First Carrier to Second Carrier under the agreement For example, up to the designated cap with certain types of loss excluded, such as loss of profits.


Network access agreements require careful consideration to ensure carriers are not liable for any service interruption caused by upstream carriers or by its carrier customers.   A well-drafted network access agreement can avoid these scenarios and give the First Carrier freedom to re-route and suspend services as required and on-charge any pass-through costs.

Further references

Related articles

The use of IRUs in a telecommunications capacity

Telco reseller agreements – legal issues

Dark fibre agreements for telcos

Standard form telecommunications service agreements

Advertising guidelines for Carriage Service Providers

Managed services agreements for IT companies


Telecommunications Act 1997 (Cth)

Further information

If you need advice on network access agreements, please feel free to contact me for a confidential and obligation free discussion.

Malcolm Burrows B.Bus.,MBA.,LL.B.,LL.M.,MQLS.
Legal Practice Director
Telephone: (07) 3221 0013 | Mobile: 0419 726 535
e: mburrows@dundaslawyers.com.au



This article contains general commentary only.    You should not rely on the commentary as legal advice.    Specific legal advice should be obtained to ascertain how the law applies to your particular circumstances.

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